27^th October 2013 [Blog No. 38]

Hello again, it’s me, Peggy

The Health Service Ombudsman has eventually taken her precious time to respond to the letter dated 22 August 2013 to Gwen Harrison (Director) PHSO’s Office from The Rt. Hon Mr Kevin Barrron MP.

It’s actually taken the Ombudsman 10-weeks to respond, and what a cranked-up response it is. Even Mr Barron was taken aback when I saw him yesterday, at the content of the letter he has received.

The Health Service Ombudsman, among other things, has ACTUALLY THREATENED ME with the threat of crippling me (this time financially) if I even dream of taking this case to a Judicial Review Hearing, and me, a disabled old-age pensioner!!!

Mr Scot Henning at the NHSLA did exactly the same along with the NHLSA’s instructed solicitors, Browne Jacobson in Nottingham.

I quote here from the final paragraph of the PHSO’s letter; “Should Mrs Barnes initiate proceedings we will defend them. If we are successful we will be entitled to apply for our costs. We have successfully applied for costs in previous cases. I would therefore strongly advise Mrs Barnes to seek independent legal advice before deciding to initiate any court proceedings against us”.

The letter from the Ombudsman has been signed-off this time by a Suzannah Beazley, Head of Review Team! Who the hell is this woman here that thinks that she is in a position at the PHSO’s office to try and scare me off?

Is this what the PHSO call “BRITISH JUSTICE”? It would appear from their letter that  Ombudsman Dame Julie Mellor’s BRITISH JUSTICE is the same as Dr Tooth’s version of the “HIPPOCRATIC OATH” (see a previous blog on Kiveton Primary Care Centre) that is, that it was just something dreamed-up in the jungle, to satisfy the underdogs of this world, and they don’t go by that anymore!

And, is this what Health Service Ombudsman Dame Julie Mellor meant when she reported in the Daily Telegraph on 13 August 2013 that now she is the Health Service Ombudsman they will be seen to be “TRANSPARENT” in their dealings! They are trying to gag me! What part of the body is this woman talking from her …..? See Julie Mellor’s article in my blog dated 25 August 2013, blog No. 31.

Whatever next? Mr Barron could not believe it. He reiterated yesterday (26/10/2013) what he has said to me several time before, and that is that he is prepared to bring the matter up in the House with the Health Minister.

Mr Barron did say that this was the end of it but what I cannot understand is that the PHSO back in September 2012 had asked me/Mr Barron to provide them with the level of compensation I wanted to achieve. Mr Barron wrote back to the PHSO saying that they themselves would have a better idea of Quantum, and asked them to set the amount of compensation, my knowing, he said, it would be lower than any I could expect from a court settlement.

See copied below my letter dated 26/10/2013 to Mr Barron MP and a copy of the Health Service Ombudsman’s letter dated 18 October 2013 which he handed to me at our meeting yesterday.

You can see in the 2^nd paragraph of the PHSO letter the writer refers to my complaint against the KPPCC for not amending my medical records in 2002/03 in accordance with the ICO’s advice at that time.

The ICO refused to take action against the KPPCC because, they said; the ICO was only able to issue advice to a Data Controller, and not able to take any action against them.

The KPPCC had apparently given the ICO assurance in 2002/03 that they had amended my medical records in accordance with the ICO’s advice. However, as it turned out when I moved to another GP Practice in or around November 2010 I discovered that the KPPCC had in fact not made any amendments to my medical records by removing all reference to litigation/court case etc, and in letters of referral to consultants, and I alleged that this had been the reason for me been unable to obtain medical treatment proper over the past years.

My medical records were not amended by the KPPCC until such time they had transferred reference to litigation issues court case etc onto the new GP Practice. By them so-doing the KPPCC had done exactly what they had wanted to do, they had made the new Practice aware of past litigation issues to prevent me from obtaining treatment under our NHS from the new GP Practice!

I do have proof that my medical records were not amended by the KPPCC until March 2011. The proof is contained within Chief Executive Andy Buck, Rotherham Primary Care Trust’s letter dated 11/3/2011 to Mr Barron MP. See extract, and I you can see that I quote exactly from Andy Buck’s letter;

“Thank you for your letter dated 8^th March regarding Mrs Barnes' concerns in relation to medical records. The matter has been investigated by Mrs Sue Hart, Complaints Officer and I am now in a position to respond to you.

Following Mr and Mrs Barnes' decision to leave Kiveton Park Primary Care Centre and to register with the Chantry Bridge Medical Centre, as is usual practice, the South Riding Health Service Support Agency (SRHSSA) contacted Kiveton Park practice on 1" November 2010 and requested the medical records for both Mr and Mrs Barnes, it is recorded by the Kiveton Park practice that the notes were, as requested sent to SRHSSA on 3^rd November 2010.

However, I am informed that shorty after forwarding the medical records to SRHSSA, the Kiveton Park practice received a letter from the Information Commissioners office advising them that amendments were to be made to Mrs Barnes' medical records. In order to comply with the Commissioners advice the notes had to be retrieved from Mrs Barnes' current GP Via the SRHSSA.

Whilst it is acknowledged that the Kiveton Park practice had Mrs Barnes's medical records for several weeks, it is important to note that implementing the Commissioner's advice was onerous. I am further informed that the advice given by the Commissioner has now been Implemented and verified by two senior partners at the surgery, and the medical records have been returned to the SRHSSA who will forward them on to Chantry Bridge Medical Centre.

I trust this information clarifies the position for your constituent”

Yours sincerely

Andy Buck

Chief Executive

The doctors at the Kiveton Park Primary Care Centre had blatantly lied to the ICO in 2002/3 about them having amended my medical records at that time in accordance with the ICO’s advice.

It is also blatantly obvious that the PHSO’s Office have now blatantly covered-up the fact that the doctors at the KPPCC have lied, and have whitewashed over the whole matter to the benefit of the medics at the KPPCC. It’s a continuation of the NHS cover-up culture and Dame Julie Mellor is no different to those who went before her by her doing this. She’s another sham extracting a high rate of pay from the tax-payers’ purse! Maybe they should call her “Shame Julie Mellor”.

Now, what you have to bear in mind is that Mr Barron MP has being overseeing and supporting my case against the various NHS Departments for the way they have treated me, or not treated me as the case might be, since 1998 when at that time he suggested I make my own application for disclosure of Medical Records from the Bassetlaw Hospital (the missing Bassetlaw Hospital x-rays of my Right knee) into the Worksop court.

See copied below article (dated 2005) taken from our Local Newspaper:

PARLIAMENT'S top watchdog has stepped into a six-year battle for damages against a hospital by one of his own constituents. Rother Valley MP Kevin Barron—chairman of the House of Commons Health Select Committee—has written to hospital bosses to settle long running claims made by Monica Barnes, Mrs Barnes, of Pine Avenue, South Anston, has claimed since 1999 that Bassetlaw Hospital was negligent over a foreign body in her right knee.

Her husband has championed her campaign for justice and successfully won a judgement in Sheffield County Court in September. As the case seemed likely to drag on to further hearings, Mr Barron wrote to the chief executive of Doncaster and Bassetlaw NHS Foundation Trust urging an early settlement, Mr Barron said: "I am in the process of assisting Mrs Barnes in getting a solicitor to represent her with her case if it goes to a further hearing. I believe this case has gone on for far too long and I wonder, in view of the contents of the judgement, if a quick solution can be brought to this matter”.

He calls for an amicable settlement so that all parties can be protected from further years of legal quarrel". The Trust has denied there being any foreign body or calcification in Mrs Barnes' right knee, although the couple claimed it was seen in medical films dating back to 1988.

Four years ago, Mr Barron wrote to the Chief Constable of Nottinghamshire

Police asking him to look into the claims that staff at Bassetlaw Hospital tampered with Mrs Barnes’ records. Doncaster and Bassetlaw Hospitals

NHS Trust said at the time that the claims of Mr and Mrs Barnes were without merit. A trust spokeswoman said: "We never comment on a case that is before the courts."

I allege that due to all the solicitors (about 14 and I can name them all) that have taken instruction on my claims against the NHS being bent, the back coving culture by medics, the courts, judges, and Government funded bodies have cost the taxpayer many times more than if they had paid me out at the onset.

One solicitor in Nottingham, who had been helping me for over 10-years under the LSC Help & Advice Scheme at times when I was representing myself in court, since my 60^th birthday (9 January 9 2003)  must have cost the taxpayer tens of thousands if not hundreds of thousands of pounds!

In September 2005 HHJ Moore instructed Bassetlaw Hospital’s solicitor, Mr Perry of Browne Jacobson, to get me paid out and he had the Court Clerk hand us all the court files back. I subsequently served a Part 36 offer (which had been calculated with the assistance of Mr Barron MP) on NHSLA’s solicitors but all they did was to acknowledge receipt of same without making me an offer of settlement.

When the case came back before the court HHJ Moore told the court that he had changed his mind, and he dismissed the case. The Court Office at Barnsley had advised me that HHJ Moore should not have given me and the Hospital’s solicitor the court files back, and so I returned them to the court. I allege that by HHJ Moore handing the files back to us and the hospital’s solicitor at the September 2005 Hearing in Sheffield, shows that he didn't want any signs of corruption seen in the files in his court. However, I still have comprehensive copies of all my case files.

This true story continues …….

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20^th October 2013 [Blog No. 37]

Hello again, it’s me, Peggy

Orthopaedic Surgeon Mr John King wrote to my GP (Dr Gita Haldar) in a letter dated 26 June 1997 advising her that he had examined me. I had made a private appointment myself to see Mr King at his Clinic on 24^th June 1997 at the Independent Hospital in London, with my Right knee problem.

In a letter to Irwin Mitchell solicitors dated 27 March 1992 Dr Gita Haldar had confirmed to my solicitor that she had referred me to Orthopaedic Surgeon Mr John King in London but this had been an outright lie. I allege that she had no intentions of referring me to Mr King and she sent me on a roundabout tour of consultants in this area who, of course, was aware of the then pending litigation against Mr Majumdar and who either refused the referrals and/or refused me treatment.

Mr King had advised my GP that I should have an MRI scan on my Right knee because he believed the diagnosis had not been properly made. He also advised that I should undergo a thermograph test.

Nothing happened so I contacted Dr Haldar asking for a copy of her letter of response to Mr King at the Independent Hospital in London. See copy of Dr Haldar’s undated letter below. Albeit the GP Practice agreed to fund the exploratory investigations themselves it does not mention my main problem, the problem with my knee.

My husband checked with Mr King’s secretary and she confirmed Mr King not having received any letter, so I contacted the GP Practice again over the matter. See copy of a further letter to Mr King dated 7^th October 1997. This time the letter was sent to Mr King by Fax via Mr Wiles, the Practice Funding Manager, and copied onto us.

There had been some confusion regarding me having the MRI scan done in London. It looked as if they were trying to wriggle-out of doing an MRI so I booked an MRI Scan to be done nearer to home, at the Claremont Hospital in Sheffield. It was undertaken on 24 February 1998 and I was responsible for the costs of the scan myself and if I recollect correctly it cost me over £900.00.

I had undergone the Thermal Imaging Test at St. Bartholomew’s Hospital in London on 7^th November 1997. According to the report made by Mr Ernest Cooke the only area giving rise to any concern was an area just above the Right knee to a point just below the knee. It was obviously the presence of the bony lesion giving to the rise in temperature seen in the Thermal imaging.

I had asked Mr Ernest Cooke’s secretary on several occasions to ask Mr Cooke explain to me his findings from the Thermal Imaging but he refused, and allegedly he eventually went off work ill so I could not see him. Another stitch-up by the medics in their back-covering culture?

The bony lesion as seen in x-rays of my Right knee in 1991 and onward was eventually removed from my Right knee in November 2002 by Mr Bickerstaff at the Thornbury Hospital in Sheffield, which was paid for by the NHS, after the intervention of the Rt. Hon Mr Kevin J Barron MP, our Local MP.

The next escapade with Mr John King was when I had attended the appointment made to see him in his Clinic on 21^st May 1998 at the Royal London Hospital in Whitechapel. He didn’t turn up for the appointment, and I could not for the life of me think why not.

Because it had been a special appointment to see Mr King himself I refused to see anyone else and I was eventually reimbursed for my travelling expenses. See copy of my letter dated 26^th May 1998 to Chief Executive Mr Ray Petts.

A further appointment was made for me to see Mr King on 28^th May 1998 and this time he did turn up. See copy of my letter to Mr King dated 29^th May 1998. He was not the same man we saw at the first consultation; he was quite arrogant in his tone and advised me that he was referring me back to my GP. As my husband and I were leaving Mr King sarcastically said; “it’s no good Mrs Barnes, you will have to learn to walk on your hands”!  Meaning before anyone would offer me treatment. I will not reiterate here what can be found by reading the copy letters below.

I was at that time pursuing a case against Mr Charles Gillott the Solicitor at the firm of Irwin Mitchell solicitors in Sheffield, for an alleged mishandling of my original claim against Mr Majumdar, the orthopaedic surgeon who had removed the patella (knee cap) from my Right knee in August 1987 and left me crippled.

It was becoming obvious that it was actually the result of Majumdar leaving the bony lesion in my knee during the operation he performed on my knee in August 1987 that had ultimately resulted in my ongoing disability. Unfortunately, I had also discovered after the event that Mr Majumdar did medico-legal reports for Irwin Mitchell Solicitors and I allege that Mr Gillott should have refused to take on my case against Majumdar due to an obvious conflict of interests.

It just so happened that I had lodged a complaint with the Law Society, and solicitor Nigel Anderson (also a Deputy Coroner) had been instructed by the Law Society as the Panellist Solicitor to investigate Irwin Mitchell solicitors regarding my case.

Apparently, Mr Anderson knowing Mr King was now treating my knee problem had written to Mr King asking him the way forward with my knee treatment. We did not consider this to have been a wise move on Mr Anderson’s part because Mr King was treating me and it was obvious from past experiences that in Mr Anderson so-doing would cause an adverse reaction from Mr King, and as it turned out this was the case in my case here.   See copy of letter dated 1^st April 1998 from Mr Anderson to Mr King at the Independent Hospital in London. I reckon they were making a fool out of me yet again by preventing me obtaining treatment from Mr King, and it had obviously worked!!

I am also copying again here for ease of reference a copy extract taken from Nigel Andersons report to the OSS dated 10 November 1998 where on the second page he refers to doctors who have seen Mrs Banes not being interested in treating her and being found to have been hostile towards her when they became aware of a claim being made against a colleague of theirs.

This true story continues …….

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7^th October 2013 [Blog No. 36]

Hello again, it’s me, Peggy

It was only yesterday (6/10/2013) that I blogged on the Health Service Ombudsman situation but I thought you might like to see what I’ve put to Mr Kevin Barron MP (our Local MP) on what has happened with mine and also my husband’s complaints with the Health Service Ombudsman and how the Ombudsman’s Office make attempts a lessening any complaint brought against our NHS by a member of the public.

Ombudsman Dame Julie Mellor says there is only one in ten cases that get investigated, and there is no wonder when her Office segregates complaints to lessen the strength of complainant’s complaints.

See copied below a copy of my faxed letter of today’s date to Mr Barron MP at the House of Commons, together with the attachments. You should find it self-explicit.

When I changed from the Kiveton Park Medical Practice (now KPPCC) to the Chantry Bridge Medical Centre in Rotherham in November/December 2010 the KPPCC sent my medical records onto my new GP practice without having amended my medical records in accordance with the Information Commissioner’s advice back in 2002/03. The records still recorded litigation issues/court case etc, and I allege that this action was done willfully with intent to continue jeopardising my attempts at obtaining proper corrective treatment for my on-going Right foot problem!    

This true story continues …….

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6^th October 2013 [Blog No. 35]

Hello again, it’s me, Peggy

I reiterate here what I said in my last blog and that was that we appear to be just going around in circles, albeit Mr Barron MP did make a comment to me about the contents of one of the Ombudsman’s letters being a trick.

The complaint I’d lodged with Mr Lea Hedges at the Ombudsman’s Office in October 2011 was about the Kiveton Park Primary Care Centre referring to litigation/court case etc in letters of referral to consultants to prevent me obtaining treatment, and the Information Commissioner having advised them to remove those comments from my medical records in 2002/03 and them not doing it until 2011. This prevented me from obtaining proper corrective medical treatment for my on-going disability with my Right foot problem.

Why should the Health Service Ombudsman want to stoop so low as to want to trick people, especially when Health Service Ombudsman Dame Julie Mellor preached in the Daily Telegraph about them now having transparency in their dealings and it being the way forward?

Mr Hedges had come back to me in July 2012 suggesting that I should give the KPPCC the opportunity to settle my complaint financially and then return to him if I were not satisfied with their response. Mr Barron MP had recommended that I write the KPPCC via Mr Ian Hale of French & Company solicitors to ensure the letter would be worded correctly. The KPPCC eventually simply acknowledged Mr Hale’s letter and did bugger-all regarding offering me any settlement, so I referred the matter back to Mr Hedges just as Mr Hedges had suggested I should do.

In October/November 2011 the complaint against the KPPCC had been given complaint reference number EN-118242 and Mr Hedges at the Ombudsman’s Office had spoken to the KPPCC on the telephone in September 2012 under this very same reference number showing the complaint was LIVE and that he was still investigating my complaint at that time, albeit he did not have any authority from me to allow him contact the KPPCC. This was a clear breach of the Data Protection 1998 Act if ever I saw one. In any event Mr Hedges says in his letter to Mr Barron MP that if he or I have any queries we were to let him know. See copy of Mr Lea Hedges’ letter dated 26 September 2012 under complaint reference number EN-118242 copied below.

See copied below a copy of my letter dated 24^th November 2012 as handed to Mr Barron MP at our meeting with him on that date. I will not reiterate what I put in my letter to Mr Barron MP because I believe on you reading the letter you should find it self-explicit.

As I've said earlier, my husband also had cause to complain to the Health Service Ombudsman about the extremely poor treatment that he has received at the hands of the Rotherham DGH NHS Trust. He had completed and submitted the complaint form via the internet to the Health Service Ombudsman.

They reverted to him with two complaint forms both forms rightly engrossed with one reference number that of EN-170792, and this was because the two complains were against the one healthcare provider. He completed the forms and marked them as EN-170792 Parts 1&2 to distinguish there being two separate departments at the hospital involved in the one complaint against the RDGH offering him a poor healthcare service.

The ombudsman came back at him in a letter dated 20^th September 2013 thanking him for completing the forms which they had received on 16 September 2013. As you can see for yourselves they went onto say in their letter (see copy of letter below) that they had allocated the complaint with two separate complaint reference numbers.

My husband was furious because the Health Service Ombudsman was now doing to him what the Ombudsman had done to me; they were splitting the complaint into two separate complaint reference numbers, we allege to lessen the strength of the complaint. Thereby allowing the Ombudsman to cover the medics’ backs for them at the RDGH offering a poor service overall. My Husband emailed the Ombudsman’s Customer Service Officer on 25 September 2013 complaining about what they had done. See copies of his email and the Ombudsman’s response email on 3/10/2013 copied below where the Ombudsman confirms that splitting the complaint into two separate complaints had been wrong.

Now; if the Health Service Ombudsman can confirm to my husband in writing that by them splitting his complaint against the RDGH into two separate complaints was wrong, then that proves beyond a shadow of doubt that the Health Service Ombudsman issuing my one complaint against the Kiveton Primary Care Centre with two separate complaint reference numbers was ALSO WRONG!

It would appear from my not receiving any communication from Mr Barron MP since 22 August 2013 that Mr Barron himself has not received any communication from the Health Service Ombudsman regarding my complaint. I will be putting this new evidence [about the Ombudsman’s recent response to my husband regarding his case] to Mr Barron early-on this week, so let us see what he has to say about it? The Health Service Ombudsman’s Office cannot be trusted!

In my next blog I intend getting back onto my treatment/non treatment by our NHS, and I allege that the only treatment I do get nowadays makes me ill.

Recently, I agreed with a doctor [because from what he had said I trusted him] to re-try a particular medication. The doctor removed all my recorded allergies from my medical records to allow him prescribe the medication him knowing it had previous made me very ill.

I had to refrain from taking the prescribed medication after a matter of days because it made me extremely ill. I was so ill that my husband feared he might have to take me to the RDGH finishing school. I still have not fully recovered from the side-effects of that medication. I can no-longer trust our NHS!

I did put this to Mr Barron MP at a subsequent meeting with him in July of this year.

This true story continues …….

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